Analysis of Computerisation at Pizza Hut Essay

In the political economy of industrial society, the purpose of the computerization of the workplace is to replace labor with machines, thereby reducing the unit cost of production while increasing twain productivity and efficiency. Instead of hiring twenty workers to accomplish one task, an employer can alone buy one machine to do the same task fleet and more than efficiently less resources are invested while much more output is gene pass judgmentd. In general theory, the introduction of technology into the workplace spurs economic growing and prosperity, resulting in the creation of more and better jobs, higher proceeds and an increased standard of living.However, when looking at specific data and analysis, it becomes unornamented that separately level of worker is distinctly affected by the computerization of the workplace. pizza Hut pizza pie Hut is one of the flagship brands of Yum Restaurant Int. which besides has subsidiary businesses and famous brands like KFC, Tac o Bell, A&W and foresighted John Silvers under one brand umbrella. It is the mans largest pizza chain more than 13,000 restaurants across 97 countries. pizza pie Hut increases his operations in last five years.In India, Pizza Hut has 143 restaurants across 34 cities, including Delhi, Mumbai, Banglore, Chennai, Kolkata, Pune and Hyderabad. Great taste and quality, variety of pizzas and assay-mark dining experience have made it possible for the company to for double-digit growth and scale up its presence to its current size. With a 27 per penny market share of the eating-out market and over 70,000 footfalls per day across the sylvan Pizza Hut started its business from India in 1996, and opened its first restaurant in Bangalore.Pizza Hut maintained significant growth and acquires a maximum share of pizza market and sustained growth rate of above 40 per cent per annum. Pizza Hut operates through 95 outlets across 24 cities in India which gave employment nearly 5000 people by the en d of 2009. When entering the delivery-segment of the pizza industry, Pizza Hut opted to use a computerized Customer Answering Service that would field all the calls from a item area and then electronically send orders to the closest delivery- scarce units.Thus customers would only have to call one number and not have to berate to individual delivery unit managers. Pizza Hut believed that this system would issue the costs needed for maintaining separate workers who would answer the phone at each unit. However, this system had several problems in its initial installation such as orders being mixed up and other inefficiencies. As a result, Pizza Huts reputation was damaged as consumers lost intentness and faith in the company this allowed Dominos, Pizza Huts main competitor to increase its market share.